FAQ

  • Is counselling right for me?

    Counselling can be helpful for a wide range of people experiencing a number of challenges, from anxiety and anger to grief and relationship problems, we can all use a helping hand at some point in life.

    Counselling does not tell you what you should do but instead guides you to find your own answers and grow emotionally as a person. If you're still unsure if counselling is right for you then I recommended booking a free no obligation 15 minute phone consult with myself to discuss further.

  • How much does it cost and how/when do I pay?

    Individual 1:1 1 hour sessions cost £50 whereas a 1 hour sessions for couples cost £60.

    Request a booking and I'll be in touch shortly via the contact details you provide with a proposed date and time for your session.

    Should you accept the date and time then I'll be back in touch with an invoice so you can pay for your session via bank transfer.

    Please note payments must be made at least 24hrs before your session.

  • What is your refund policy?

    I offer a full 100% refund on sessions cancelled at least 24hr in advance of the session date and time. Unfortunately I am not able to offer refunds on cancellations within 24hrs.

  • How long does it take?

    Each session is 60minutes, how many sessions would be appropriate for you will be discussed as part of our first session. We will make an initial plan together and this can be adapted along the way.

    Many clients feel ready to stop after a few weeks for others it could be a few months.

  • Where are your in-person sessions located and how do I park?

    I am located in the Dragonfly Wellbeing Centre in the Mutley Plain area of Plymouth at:

    34 Mannamead Road

    Plymouth

    Devon, PL4 7AF

    There is some free parking on the surrounding side roads from 10am.  There are also two free carparks at Napier Terrace and Mutley Barracks.

  • How do I access my online session?

    I conduct all of my online sessions through Zoom. Once we have scheduled a session and you have paid the invoice I will contact you via email and send a Zoom meeting link.

    Click the meeting link in the email at your session time to open the meeting.

    If you're using Zoom for the first time, you may be prompted to download the app.

    Your device will need a functional camera. microphone and speaker.

  • Is what I say confidential?

    The sessions will be a completely confidential, safe, respectful, and non-judgemental space.  Each room has soundproofing doors and walls. There are some cameras in the communal parts of the building for safety reasons.

    Please note if I believe there is a serious risk of harm to yourself or others then for safeguarding reasons I will have to escalate this concern which may breach confidentiality.

  • What about if I don't know what to say?

    This is a common and understandable concern however rest assured as your counsellor it is my role to facilitate discussion and lead the conversion when needed. I have much experience and hundreds of hours talking to individuals or couples so there will be no pressure on you if you're not sure what to say.

  • Do you have professional qualifications?

    Yes - I have a level 4 and level 5 diploma in counselling and couples counselling.

    I am a member of the British Association of Counselling Psychotherapy.

    As well as this training in various types of counselling including CBT (cognitive behavioural therapy), person-centred therapy and more. Furthermore, I have successfully completed many CPD training courses in various topics.

    I hold a current DBS certificate.